• Call Us 0113 258 7788

0 Items in your Basket

Delivery & Returns

These are the delivery charges applicable to the

UK Mainland

  • £4.95:  Service : Royal Mail - usually within 5 to 7 days 
  • £6.95: Medium Parcel Delivery : Carrier - usually within 5 7 days 
  • £9.95: Large Parcel Delivery : Carrier - usually within 5 to 7 days 
  • £15.00 Standard Delivery Service : usually within 5 - 7working days, applicable to all garden furniture, you will be contacted within 24 hours of placing your order to arrange a suitable delivery date.
  • £25.00: Large Delivery : this charge is for large products.
Ireland
  • £20.00: Anywhere in Southern or Northen Ireland : (Must select Ireland in Country Code) Delivery can be made within 48 hours.

Quotes for delivery charges to the following destination can be given on request
  • Isle of Man
  • Isle of White
  • Scilly
  • Scottish Islands
  • Channel Islands
  • Anywhere in Europe
Please e-mail us with the details of the products you require and your location and we will have a quote for delivery back to you within 24 hours.

We cannot deliver to any other international destinations.

 

What if I Cannot Be Home To Accept The Delivery?
If you can not be home to accept your delivery, you may leave instructions for the driver to leave your goods with a neighbour or in a location around the property that you are happy with. In these instances we will not require a signature.

 

Will I Need To Help The Driver Unload?
Occasionally when very heavy products are ordered and the delivery is scheduled on our own transport, the driver may need help when unloading the products. Your delivery may be arranged on the condition that there is an able bodied person there to assist the driver when unloading (in these instances this will be discussed when you are contacted to to arrange the delivery and accurate E.T.A. will be given).

Can I Select A Separate Delivery Address?
It is possible to select a different delivery address if required, there is an option to select this after completing the cardholders address.

Internet delivery charges may vary from those offered in our stores. This is due to the variation of products offered.

Customer service at High Trees is second to none and any delivery issues will be dealt with as a matter of urgency.

 

Dispatch Policy

  • Every effort will be made to ensure that all products displayed on our website are available. However we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
  • Goods are normally dispatched within the times stated on our delivery page, these vary depending on the delivery option selected. We will contact you once we receive your order (usually within 24 hours) to arrange a suitable delivery date. If there are any availability issues, you will be notified and you have the right to cancel

Cancellation and Returns

Cancellations of goods before delivery

  • Once you have finalised your purchase, if you decide that you want to cancel your order, you can e-mail us with your order number or call us on 01132587788and request Internet sales.

Goods that arrive in good condition, but you have changed your mind

  • If you wish to return your products once you have received them because you have changed your mind and the goods are exactly as expected, then you will receive a refund for the total value of the goods excluding any delivery charge. It will also be your responsibility to return the goods to us.
  • It may be possible for us to collect the goods from you, however a collection charge will need to be agreed depending on your location. Any collection costs will be deducted from your refund.

Goods that arrive damaged

  • If a product arrives damaged, in the first instance we can replace the damaged part as this tends to be the quickest solution. If it is not possible to do this we can organise the delivery of a complete new product. Customer satisfaction after delivery is our highest priority.
  • The above two processes are methods of rectifying a problem and do not in any way effect your statutory rights to a full refund.

Goods that arrive different to how they have been described

  • Whilst every effort is made to ensure that the goods delivered to you are exactly as described on our website, occasionally mistakes occur. If you receive a product that is not what you ordered and it does not look like a suitable upgrade, then please call us and we will resolve the matter with urgency.              
  • If you are not entirely happy with the alternative product or our ability to rectify the delivery mistake, then you are entitled to a full refund including your delivery charge and we will arrange to collect the goods at our cost.